Q: How do I get from (Point A) to (Point B)?
A: You can visitTheBus websiteand get transit directions using the Google Transit Map Planner by entering the following information:
- Start address
- Destination address
- Date
- Time, and
- Travel preferences (leave, arrive, best route, fewer transfers, less walking)
If you do not have access to a computer, you can call the Transit Information Representatives at 808-848-5555 (press 2) who are available daily from 5:30 A.M. to 10:00 P.M. Hawaiʻi Standard Time for route and schedule information. When calling for information, please have a pen and paper handy to write down the information. You will need to provide the following information:
- Location you are starting from
- Your intended destination
- Day and time you need to get there
Additionally, you can use Google Mapsor Transit App to plan your route by location to destination.
Q: How can I report a problem on the bus?
A: You can fill out ourOnline Comments Form. Clear and complete details will be the most helpful so that we can follow up on your suggestions/recommendations. If you do not have access to a computer, you can call the DTS Transportation Mobility Division Office at 808-768-8396.
Q: How can I find out when the next bus is coming to my stop?
A: There are multiple applications that you can use to find out when the next bus will be coming:
Apps can be downloaded onto your mobile device.
Q: Where can I purchase multiple day bus passes?
A: The following bus passes may be purchased at the Kalihi Transit Center, located at the corner of Middle Street and Kamehameha Highway:
- Annual and Monthly Bus Passes
- Senior and Disability Discounted Bus Passes (passes require additional documentation, visit Senior Passes websiteorDisability Passes websitefor more information.)
Monthly Bus Passes may also be purchased at the following locations:
- Foodland Supermarkets on Oʻahu
- 7-Eleven Stores
- Times Supermarkets
- Online at www.holocard.net
Q: Who should I contact regarding my suggestions/recommendations to enhance the public transit system?
A: You can visit TheBus websiteand fill out acomment form. Clear and complete details will be the most helpful so that TheBus can follow up on your suggestions/recommendations. If you do not have access to a computer, you can call TheBus Customer Service Office at 808-848-5555 (press 5) to speak with the customer service representative.
Q: When the Rail starts operation, will it affect TheBus routes, schedules, fares, and other related services?
A: TheBus and Skyline are integrated to work simultaneously. Skyline is just another piece of our multimodal system, and can be treated just like another Bus route. HOLO cards work between both TheBus and Skyline. More information can be found here on our Skyline page.
Q: Are all public transit buses mobility-device accessible?
A: Yes.
Q: Can I advertise my business on TheBus?
A: Yes. For information about advertising on TheBus, please contact:
Kinsen Co. Ltd.
Sky Hi Media LLC, local Hawaii representative for Kinsen Co. Ltd.
1000 Bishop Street, Suite 608
Honolulu, Hawaii 96813
Phone: 808-521-0006
Email:reid@skyhimediallc.net
www.kinsen.co.jp/hawaii
Q: How do visitors get access to transit service information?
A: Visitors can visitTheBus websitefor more information, or call the Transit Information Representatives at 808-848-5555 (press 2) who are available daily from 5:30 A.M. to 10:00 P.M. Hawaii Standard Time for route and schedule information. In addition, many hotel concierge desks have visitor-oriented information on TheBus.
Q: I am interested in a public transit career. How do I find out about your job openings and where do I send my application?
A: You can visit TheBus websitefor detailed information and instructions on how toapply for a positionwith TheBus.
Q: Are there any future plans of TheBus to further improve its service?
A: TheBus continuously strives to improve the service it provides to the general public and appreciates hearing recommendations and suggestions from its customers.
Q: How can I get from the airport to my hotel in Waikīkī by TheBus? Will bringing my luggage on the bus with me be a problem?
A: Routes 20 and 303 have stops at the Daniel K. Inouye Honolulu International Airport terminals. Route 20 travels from the airport to Ala Moana Center and into Waikīkī. Route 303 travels from the airport to Kalihi Transit Center where riders can transfer to many other bus routes. Bags and other carry-on items that can be stored under the passenger’s seat or on the passenger’s lap are welcome. No bags or carry-on items are allowed on the seats or in the aisle.
Q: How can I request to have a bus stop installed/removed/relocated?
A: You can contact the Department of Transportation Services atthebusstop@honolulu.govor call 808-768-8396.
